Navigation improves social prescribing access

Comprehensive navigation helped primary care patients access needed health or social resources more often than signposting.
*Randomized controlled trial; Level 2 (OCEBM).

Citation

Dahrouge S, Gauthier AP, Durand F, et al. A Randomized Controlled Trial of Social Prescribing: Comparing a Comprehensive Navigation Model With Signposting. Ann Fam Med. 2026;24:301-310. doi:10.1370/afm.250265

Background

Social prescribing connects patients with community services to address health and social needs. Evidence is mixed, and prior trials had not directly compared different levels of navigation support.

Patients

326 adults with health and/or social needs referred from primary care practices in two Ontario regions with large Francophone populations. Community Health Centres were excluded; patients needing immediate attention for uncontrolled medical illness were not eligible.

Intervention

Access to Resources in the Community: bilingual, comprehensive, patient-centered navigation with information, practical help, emotional support, and follow-up for up to 3 months.

Control

Signposting to 211-Ontario, an existing free telephone and online community-resource information service.

Outcome

Primary outcome: self-reported access to at least 1 needed health or social resource.

Follow-up Period

3 months.

Results

OutcomeNavigationSignpostingEffect
Accessed at least 1 needed resource (primary)50.3%35.8%Absolute increase 14.5%; number needed to treat 7; adjusted odds ratio 1.82 (95% CI, 1.13-2.94)
Mean number of resources accessed0.930.67Higher with navigation
Overall satisfaction score90.4%61.5%Higher with navigation
French-language services among Francophones wanting French92%36%Higher with navigation
Ability to engage in careImproved 2.4%Declined 4.9%Difference 7.3% (95% CI, 1.5-13.1)

OCEBM = Oxford Centre for Evidence-Based Medicine; CI = confidence interval.

The primary analysis included all randomized patients, with those lost to follow-up counted as not accessing services. Findings were similar among completers. The control was an available current community-resource service.

Limitations

Access was self-reported and not verified. Follow-up was short, so effects on health outcomes or health care use are unknown. Attrition was 27%. Patient-level randomization could cause contamination, likely reducing apparent benefit. The study occurred in selected Ontario regions and may not generalize to all settings.

Funding

Ontario public research grant; no conflicts reported.

Clinical Application

Use comprehensive navigation for patients with complex social needs, especially when language-concordant services matter; signposting alone may be insufficient.